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Customer satisfaction is important to us.
We offer exchanges under the following conditions:
• Wrong item received
• Damaged product received
• Manufacturing defect
Exchange requests must be submitted within 7 days of receiving your order.
For hygiene and safety reasons, used oral care products cannot be exchanged unless there is a manufacturing defect.
If you receive a damaged product, please contact us with clear photos of the item and packaging.
Refunds may be approved only if:
• The ordered item is unavailable after payment.
• A replacement cannot be provided.
Approved refunds may take 5–10 business days to process.
Email: venora.pkofficial@gmail.com
Phone: 0345 5471682
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